FAQs You May Need to Know

Here are some FAQs that we think you may need to know.

If you need any support from us or have any doubt about our products and/or business, please contact us at anytime and we would love to hear from you.

Please send your e-mails to service@jumito.com or drop us your messages here.

Q: Does JIMUTO use Saffiano leather from designer houses?
A: JIMUTO uses the Saffiano embossing technique — a widely used finishing method — applied to our carefully sourced hides. We are an independent brand and use the technique for its proven durability and aesthetic.

Q: Are your leathers traceable?
A: We work to provide traceability where possible and will share origin details for specific SKUs upon request.

Q: How do you ensure fair labor?
A: We require supplier documentation, independent audits where possible, and ongoing monitoring. Non‑compliant partners are removed from our supply chain.

Q: Do you use vegetable‑tanned leather?
A: We use a mix of tanning methods chosen for performance and longevity. When vegetable‑tanned alternatives meet our durability and sourcing standards, we include them in product lines.

Q: How should I care for my JIMUTO leather?
A: Follow the product care guide included with every item. Keep leather dry, avoid harsh chemicals, and condition sparingly with recommended products.

As for any of other question that you are interested in or want to know, please do contact us at anytime.

Looking forward to communicate with you all.

Thank you!!